Delivery
Delivery
Once your order is packed and ready, our reliable couriers handle transportation to the specified destination.
Included Delivery Type
Standard delivery is always included in the price. It provides delivery to street level at the address, meaning the point most accessible to the courier’s vehicle, such as the sidewalk, courtyard entrance, or driveway.
Collection and any further movement inside the property are the customer’s responsibility.
Collection and any further movement inside the property are the customer’s responsibility.
Additional Services
You can request extra services, such as delivery to an upper floor.
These services involve an additional cost, which will be clearly indicated during checkout. Our customer service team will assist you in managing your request.
These services involve an additional cost, which will be clearly indicated during checkout. Our customer service team will assist you in managing your request.
Receiving the Goods
At the time of delivery, we kindly ask you to:
- Check the integrity of the packaging.
- Sign the Proof of Delivery (POD).
- Report any irregularities (damaged or tampered packaging, etc.) within 24 hours, noting them on the POD.
If defects are found during assembly, please contact customer service immediately.
Reports submitted after the indicated time frame cannot be considered.
Delivery Costs and Times
Shipping normally takes a few business days, but we cannot guarantee a specific date in advance.
The courier will contact you by phone before delivery. If you are unavailable, a notice will be left with instructions to arrange a new delivery attempt.
The courier will contact you by phone before delivery. If you are unavailable, a notice will be left with instructions to arrange a new delivery attempt.
For some remote or hard-to-reach areas, delivery surcharges may apply. Such costs will always be communicated in advance.
Areas with Fixed Surcharges
- Minor islands: Capri, Ischia, Elba, Giglio, Venice, Pantelleria, Lipari, Vulcano.
- Certain historic city centers of Turin, Como, Milan, Verona, Bologna, Genoa, Florence, Foggia, Rome, Naples, Palermo, Catania.
Delivery Options
Standard (Included)
✔ Delivery to street level at the address
✔ No additional cost
✔ Ideal for those who can manage collection and entry into the home independently
✔ No additional cost
✔ Ideal for those who can manage collection and entry into the home independently
Premium – In-Home Delivery (Optional)
✔ Transport of the product inside the home
✔ Coordination via customer service
✔ Additional cost clearly shown during checkout
⚠ Availability depends on logistical factors (elevator access, accessibility, restricted areas, etc.)
✔ Coordination via customer service
✔ Additional cost clearly shown during checkout
⚠ Availability depends on logistical factors (elevator access, accessibility, restricted areas, etc.)